Shipping policy

Thank you for shopping at Motivo™. We are dedicated to delivering your orders quickly and securely. Below are the terms and conditions that constitute our Shipping Policy.

1. Shipment Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Please note: Order processing time is separate from shipping time.

2. Shipping Rates & Delivery Estimates

We are proud to offer Free Standard Shipping on all orders, with no minimum purchase required.

Destination	Shipping Method	Estimated Delivery Time	Shipping Cost
United States (Domestic)	Standard Shipping	5 – 7 business days	FREE
International (Rest of World)	International Standard	7 – 21 business days	FREE

Disclaimer: Delivery delays can occasionally occur due to customs clearance, carrier delays, or peak holiday seasons.

3. Shipment Confirmation & Order Tracking

Once your order has been handed over to the carrier, we will send you a Shipment Confirmation email containing your tracking number(s).
The tracking number will become active within 24–48 hours. You can track your package directly through the link provided in the email or on our website.

4. Customs, Duties, and Taxes (For International Orders)

Motivo™ is shipped from our fulfillment centers. For international orders, please be aware that your delivery may be subject to import duties, taxes (including VAT), and customs clearance fees once a shipment reaches your destination country.
These additional charges are the responsibility of the customer. Motivo™ is not responsible for any customs and taxes applied to your order.

5. Damages & Lost Packages

If you receive your order damaged, please contact our support team immediately at struckbokm0@gmail.com.
Please save all packaging materials and damaged goods before filing a claim, and include your order number and photos of the damage for faster processing.

6. Incorrect Address & Undeliverable Packages

Customers are responsible for ensuring that the shipping address entered at checkout is correct.
If a package is returned to us due to an incorrect or incomplete address, the customer may be responsible for any re-shipping fees.